That is quite a mouthful - yet also appropriate for this fault. The new BMS ships with EXPRESS 2005 as a database installer. However, on a recent install I found that the software could not read from the database - no systems could be created or stored. And it was rather slow.
The resultant problem is that SQL did not have a default TCP port to connect to:
*SQL Server Configuration Manager
*Native Data Configuration -> Client protocols
*TCP/IP -> Enabled and a default port = 1433
*Server 2005 Network Configuration
*Protocols for EXPRESS2005 -> TCP/IP -> IP Adresses
*IP1 and IP All -> TCP port = 1433
If this doesn't solve the problem, are you sure SQL is running?
Wednesday, May 5, 2010
Monday, April 26, 2010
Asterisk and Ericsson BP250 integration
I was recently involved with a setup that integrated an Ericsson BP250 PABX with an Asterisk installation by means of ISDN PRA (Primary Access). The purpose was to use the IP capabilities of the Asterisk PABX while continuing to use the current telephony interface and telco access present on the Ericsson PABX. Thus the telecoms provider continues to be terminated on the Ericsson PABX. Also, current users are not all migrated to the Asterisk. Then a QSIG link is established between the Ericsson and Asterisk PABX's, allowing the two PABX's to integrate transparently. Setting up PNR's worked effectively, with the entire destination number as the directory number, and no predigits added or removed.
For a stable link, please note the following:
The rest is on default.
For a stable link, please note the following:
Ericcson:
Place the network card in the first cabinet for improved timing.
ISDN PRA link = Q I/F
Protocol = ETSI
Termination = Master (layer 1 master) - note, no modem exists between the two PABX's.
CRC = CRC permanently disabled.
Asterisk:
Protocol = EuroISDN
Signalling = PRI CPE (Internal)
HDB3
Friday, March 26, 2010
CCA Security Violation
Should this error appear - "Security Violation" - two things are indicated:
1. There is communication to the CCA Server. No comm's with the CCA Server will be indicated by the error "CCA Server not found".
2. A security violation with Ericsson/Aastra is synonomous with licensing. Since the license for CCA agents is part of the soft key license, this means [A] an error has occurred while the CCA Server has accessed the licensing information from the PABX via BusinessLink, or [B] the agents are logging in multiple times, thereby resulting in multiple "seats" being used but none being freed up, or available for other agents.
[A] BusinessLink <-> PABX error
1. Ensure BusinessLink is fully operational by running the Trace utility on the BL Server. Make sure that correct data is printed to screen.
2. Ensure that the CCA Server machine has the BL Client installed and that no ports are blocked. (Install the Trace utility on the CCA Server and when running it, put in the connection parameters of the BL Server. Data should be printed to the screen).
3. Any errors on the IPU and CPU should be noted and rectified. Often a simple restart is only needed.
[B] Available seats
To determine from the PABX, how many "seats" it sees as being available and in use, use the TSAPI tool to view the Applications Licensing information (CCA ID = 10). This will indicate how many CCA licenses are (1) AVAILABLE, (2) IN USE and (3) FREE. Compare the displayed info with the current call centre state.
In conclusion, it is preferable to troubleshoot CCA Server, rather than reinstall.
1. There is communication to the CCA Server. No comm's with the CCA Server will be indicated by the error "CCA Server not found".
2. A security violation with Ericsson/Aastra is synonomous with licensing. Since the license for CCA agents is part of the soft key license, this means [A] an error has occurred while the CCA Server has accessed the licensing information from the PABX via BusinessLink, or [B] the agents are logging in multiple times, thereby resulting in multiple "seats" being used but none being freed up, or available for other agents.
[A] BusinessLink <-> PABX error
1. Ensure BusinessLink is fully operational by running the Trace utility on the BL Server. Make sure that correct data is printed to screen.
2. Ensure that the CCA Server machine has the BL Client installed and that no ports are blocked. (Install the Trace utility on the CCA Server and when running it, put in the connection parameters of the BL Server. Data should be printed to the screen).
3. Any errors on the IPU and CPU should be noted and rectified. Often a simple restart is only needed.
[B] Available seats
To determine from the PABX, how many "seats" it sees as being available and in use, use the TSAPI tool to view the Applications Licensing information (CCA ID = 10). This will indicate how many CCA licenses are (1) AVAILABLE, (2) IN USE and (3) FREE. Compare the displayed info with the current call centre state.
In conclusion, it is preferable to troubleshoot CCA Server, rather than reinstall.
CCS HASP Licensing
When installing the HASP drivers provided on the Ericsson/Aastra installation disk, the device is not properly initiated. The best is to first install the drivers provided on the http://aladdin.com website as "Windows SRM runtime drivers". Run the setup wizard and the HASP device will be successfully installed. This has now installed the correct drivers and the HASP device is seen properly.
Then run the CCS install, including the prompt to install the HASP drivers. Do not cancel this install! It would appear that the driver provided is a blank and takes over the properties of the actual driver installed earlier.
A successful installation is indicated by the fact that CCS will no longer show "60 Day Trial license".
Update: CCS v4.1 will not license successfully in Windows 7 64-bit. Downgrade to a 32-bit OS!!!!!!!!!!
Then run the CCS install, including the prompt to install the HASP drivers. Do not cancel this install! It would appear that the driver provided is a blank and takes over the properties of the actual driver installed earlier.
A successful installation is indicated by the fact that CCS will no longer show "60 Day Trial license".
Update: CCS v4.1 will not license successfully in Windows 7 64-bit. Downgrade to a 32-bit OS!!!!!!!!!!
Monday, February 15, 2010
Conference unit on PABX S-Bus
A real humdinger! Pretty simply, the conference unit had S-Bus ISDN lines from the PABX to the conference unit. The incoming PSTN line is a E1 (2Mb) line. The unit could establish outgoing calls to other units, but could not receive.
On testing the S-Bus lines and instigating a "loop" call on the port, the ISDN tester would have the call immediately released, "CAUSE 16". On replacing the BRI board and testing on another system, it beame clear that the fault was programming specific on the clients PABX, as the problem did not occur on other PABX's.
The resultant problem was that the S-Bus trunks belonged to the same Public Directory number group. Hence, any call sent to/from the port was prefixed with the client predigits. Placing all the S-Bus trunks in an unmodified - default - table, solved the problem.
See commands: [1030] per trunk, and [2220] on the BusinessPhone 250.
On testing the S-Bus lines and instigating a "loop" call on the port, the ISDN tester would have the call immediately released, "CAUSE 16". On replacing the BRI board and testing on another system, it beame clear that the fault was programming specific on the clients PABX, as the problem did not occur on other PABX's.
The resultant problem was that the S-Bus trunks belonged to the same Public Directory number group. Hence, any call sent to/from the port was prefixed with the client predigits. Placing all the S-Bus trunks in an unmodified - default - table, solved the problem.
See commands: [1030] per trunk, and [2220] on the BusinessPhone 250.
Tuesday, November 17, 2009
CCA Service - Stick to the basics!
It's amazing, but ignoring the basics always comes back to haunt one. What are the basics in IT?
1. Get Admin rights.
2. Ensure the files are not "Read only".
When installing the Aastra Call Centre Assistant, XP automatically assigns the files as "Read only", making it impossible for the Service to alter the database. The result is that CCA will start and stop immediately.
Two great tools for troubleshooting CCA is [A] starting CCA in console mode and [B] reading the ccaerror.log file.
Smooth running I hope!
1. Get Admin rights.
2. Ensure the files are not "Read only".
When installing the Aastra Call Centre Assistant, XP automatically assigns the files as "Read only", making it impossible for the Service to alter the database. The result is that CCA will start and stop immediately.
Two great tools for troubleshooting CCA is [A] starting CCA in console mode and [B] reading the ccaerror.log file.
Smooth running I hope!
Tuesday, November 10, 2009
NetMeeting as an IP Phone
A new usage for me, even though the facility has been available for a long time. Using NetMeeting as IP Client with the Aastra BusinessPhone poses many advantages, such as:
>Reduced cost (NetMeeting comes standard with Windows) compared with H.323 phones.
>No drivers needed as XP contains all needed .dll's.
>Portability.
So where is NetMeeting on XP? Caught me out too.
Using the Run... option, enter conf, and follow the wizard. Once all is completed, go to Tools, and select Options. Under Advanced call options, enable the Gatekeeper, entering the IP address of the GK and you assigned extension number.
It may be that the TSAPI Bridge will have to be loaded, but I suspect not. Ensure that a good quality microphone and headphone set are used for optimum performance.
Enjoy the VoIP functionality!
>Reduced cost (NetMeeting comes standard with Windows) compared with H.323 phones.
>No drivers needed as XP contains all needed .dll's.
>Portability.
So where is NetMeeting on XP? Caught me out too.
Using the Run... option, enter conf, and follow the wizard. Once all is completed, go to Tools, and select Options. Under Advanced call options, enable the Gatekeeper, entering the IP address of the GK and you assigned extension number.
It may be that the TSAPI Bridge will have to be loaded, but I suspect not. Ensure that a good quality microphone and headphone set are used for optimum performance.
Enjoy the VoIP functionality!
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