Softphones

Back Stage is an Ericsson softphone. This means all the hardware of a phone is replaced with special software that is now used to communicate with the PABX. All it needs to work is the necessary server applications (Business Link and Back Stage server applications) with their respective clients (Business Link and Back Stage) installed on the client PC. I did try to get BP3 mode to work, but I could not get out of evaluation mode - it never wanted to detect the license on the PABX. BP2 mode, however, works great.

Note:

1. Windows firewall blocks outgoing speech (e.g. One way speech, can't hear Back Stage user, Back Stage user can hear calling/called party).

2. Always ensure you have the latest Business Link and Back Stage SW installed (server and client).

3. MS Outlook contacts can only be imported from the Contacts, no support for the Global Address book.

4. Although a BP3 "VoIP" mode is available, I got the best results with BP2 "VoIP and TAPI" mode.

Unified Messaging

An amazing feature - causes late nights, high blood pressure and depression. When it works though, BEAUTIFUL! However, the built-in fax server is a nightmare (probably 'cos it is my debut installation). So, for other first-timers, note the following:

1. Use an external Fritz modem (has to be a Fritz modem).
2. The fax number must exist in the user's setup.
3. The system must receive CLIP.
4. Fax services must be installed. (Ensure the Ericsson Fax plug-in on the client's side has receive enabled.
5. XP must have SP3 for the plugin to work.
6. SUMS can be setup with only a fax number and no assigned extension. However, the setup can not be edited and should a problem occur, delete and recreate.

Note: You can not do a loop test from the one channel into the other channel on the same modem. For best results, adhere to the above pitfalls and set it up on the clients exchange with DID.


Enjoy the setup!