AC Win HiPath Attendant Console and Ds-Win with incoming calls

The problem experienced was that whilst an operator is searching the directory (DS-Win), the AC Win Attendant Console would automatically be focused on when a new call appeared.

The manual says such behaviour is not possible, but maybe mine is a bit out of date. The following will disable such functionality.

1. Start menu -> AC Win Configuration -> Section = SBCWinUI -> GetFocusOnRingingCall = 0

2. AC Win Console -> Administration -> Enter Admin password -> Call Control Window Settings: Untick the box "Restore Minimized HiPath..." box.

DHCP options for MItel SIP phones on a Mivoice Office 400

When using an external DHCP server. Procedure is very simple:

Define vendor class.
Set predefined options (String, Code=02)
Set scope options: 1.2.3.4 (Substitute 1.2.3.4 with the PBX IP).
No specifying of HTTPS / FTP / TFTP needed

The above will setup Option 66 on a Microsoft server.

MiVo 400 Internal Phonebook on 6863i

The MiVoice 400 and Mitel SIP phones have the internal directory (phonebook) working out of the box.

It is a bit trickier to find the phonebook on the 6863i...:

1. Press Call List button.
2. Press 2 (or scroll to Directory Lookup and Enter)
3. Dial 1 (or scroll to Quick Dial and Enter). This is where you can do numeric to alpha dialing.
4. Or dial 2 (scroll to Name and Enter). Here you can enter the inital letters of a name and search.

Call List button