The problem experienced was that whilst an operator is searching the directory (DS-Win), the AC Win Attendant Console would automatically be focused on when a new call appeared.
The manual says such behaviour is not possible, but maybe mine is a bit out of date. The following will disable such functionality.
1. Start menu -> AC Win Configuration -> Section = SBCWinUI -> GetFocusOnRingingCall = 0
2. AC Win Console -> Administration -> Enter Admin password -> Call Control Window Settings: Untick the box "Restore Minimized HiPath..." box.
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