CCA Service - Stick to the basics!

It's amazing, but ignoring the basics always comes back to haunt one. What are the basics in IT?

1. Get Admin rights.
2. Ensure the files are not "Read only".

When installing the Aastra Call Centre Assistant, XP automatically assigns the files as "Read only", making it impossible for the Service to alter the database. The result is that CCA will start and stop immediately.

Two great tools for troubleshooting CCA is [A] starting CCA in console mode and [B] reading the ccaerror.log file.

Smooth running I hope!

NetMeeting as an IP Phone

A new usage for me, even though the facility has been available for a long time. Using NetMeeting as IP Client with the Aastra BusinessPhone poses many advantages, such as:

>Reduced cost (NetMeeting comes standard with Windows) compared with H.323 phones.
>No drivers needed as XP contains all needed .dll's.
>Portability.

So where is NetMeeting on XP? Caught me out too.

Using the Run... option, enter conf, and follow the wizard. Once all is completed, go to Tools, and select Options. Under Advanced call options, enable the Gatekeeper, entering the IP address of the GK and you assigned extension number.

It may be that the TSAPI Bridge will have to be loaded, but I suspect not. Ensure that a good quality microphone and headphone set are used for optimum performance.

Enjoy the VoIP functionality!