It's amazing, but ignoring the basics always comes back to haunt one. What are the basics in IT?
1. Get Admin rights.
2. Ensure the files are not "Read only".
When installing the Aastra Call Centre Assistant, XP automatically assigns the files as "Read only", making it impossible for the Service to alter the database. The result is that CCA will start and stop immediately.
Two great tools for troubleshooting CCA is [A] starting CCA in console mode and [B] reading the ccaerror.log file.
Smooth running I hope!
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