CCA Security Violation

Should this error appear - "Security Violation" - two things are indicated:

1. There is communication to the CCA Server. No comm's with the CCA Server will be indicated by the error "CCA Server not found".

2. A security violation with Ericsson/Aastra is synonomous with licensing. Since the license for CCA agents is part of the soft key license, this means [A] an error has occurred while the CCA Server has accessed the licensing information from the PABX via BusinessLink, or [B] the agents are logging in multiple times, thereby resulting in multiple "seats" being used but none being freed up, or available for other agents.

[A] BusinessLink <-> PABX error

1. Ensure BusinessLink is fully operational by running the Trace utility on the BL Server. Make sure that correct data is printed to screen.
2. Ensure that the CCA Server machine has the BL Client installed and that no ports are blocked. (Install the Trace utility on the CCA Server and when running it, put in the connection parameters of the BL Server. Data should be printed to the screen).
3. Any errors on the IPU and CPU should be noted and rectified. Often a simple restart is only needed.

[B] Available seats

To determine from the PABX, how many "seats" it sees as being available and in use, use the TSAPI tool to view the Applications Licensing information (CCA ID = 10). This will indicate how many CCA licenses are (1) AVAILABLE, (2) IN USE and (3) FREE. Compare the displayed info with the current call centre state.

In conclusion, it is preferable to troubleshoot CCA Server, rather than reinstall.