Friday, August 21, 2009

Programming Aastra 417 Hotel phones

This one had me stumped for a while. To program one of the buttons ensure the Programming button is enables (switch under the phone). The programming sequence is as follows:

1. Lift handset.
2. Press PROGRAM.
3. Press the desired key.
4. Enter the number to be dialled.
5. Press PROGRAM again.
6. Test, it should be working.

Thursday, August 13, 2009

Welcome me hearty!


A huge welcome to the FIRST follower on the technical blog! It is going to be great having your support. Please place comments, questions, etc as you see a need! Hope you enjoy the pic, LONG LIVE LINUX!

Wednesday, July 22, 2009

MD110 SPU2 Software upgrade

I recently upgraded the software on a BC11 system's SPU2. In transferring the file from my PC to the PABX, I found that it could not handle the full file name (CAAxxxxx_R11A.HEX). It would copy the entire file over, so the file size would be accurate. However, on the PABX, the file would not have the full name, including the .HEX. Renaming the file does not affect how the PABX sees it, and this was the only way to maintian the file name with its .HEX. If the postfix is missing, you will not be able to load the software from the NIU2 to the desired board.

Friday, June 19, 2009

Exchange via Evolution on Lenny!!!

Good news at last! I managed to get my Exchange account to work on Evolution 2.22.3.1 with my Debian Lenny OS. The following is what worked in my situation:

1. The exchange server has OWA (Online Web Access) enabled for my account.
2. I entered the proxy address for internet access because Evolution is going to go via the internet to retrieve mail.
3. My exchange server setup was http://mail.exchangeserver.com, my user name being my standard Windows logon name. Pressing authenticate, entering the mail password and then the proxy password and your mailbox name will be displayed (usually the same as your logon name).
4. Password is set to secure password.
5. I also setup the receiving options to poll for new messages every 2 minutes.

The only problem I have experienced is that my alternate folders are not updated, but the main Inbox works, so no major grief!!

Wednesday, June 17, 2009

CCS Call Processor

Once again another run-in with Call Centre Supervisor. Upon uninstalling CCS and deleting the directory and doing a brand new install of CCS, when starting CCS manually the Call Processor application opens momentarily before closing again. Bear in mind that the Aladdin driver provided does not work for the HASP. So I loaded the correct driver and canncelled the setup of the CCS initiated install. Apparently this was the fault. When (re)installing CCS, the following worked for me:

1. Uninstall CCS via the Control Panel -> Add remove Programs.
2. Delete the CCS directory in Program Files\Ericsson.
3. Install the HASP GUI Runtime driver (downloaded from their site).
4. Run the CCS install, including the Aladdin driver install.
5. Restart computer.

All should start up fine.

Thursday, June 11, 2009

MD110 - New NIU

Not a run-of-the-mill fault, but problems were being experienced with an NIU writing to the CF disk. The NIU was replaced, but provided a different problem: The license server was always "busy". The reason is that on the NIU the EIC code is programmed, and this serial number must correspond with the EIC found in the license file. Having failed to assign the EIC to the new NIU, no verification was possible. This is the solution:

niux> readeic {This will show you what is written to the NIU. If not assigned, ffff and ff will be displayed}

niux> writeeic 9034 21 {Note how the IPA is written before the AS}

niux> readeic {should display the correct EIC}

Thursday, April 23, 2009

MX-ONE CLOP removal

Came across a problem with our Call Line Outgoing Presentation - the local telecoms was retransmitting the Predigits plus our lead extension number:

DID = 3034566, where the extension = 4566.

The CLOP showed 30344566.

NUTRI:CNVTYP=1,ENTRY=4,NUMTYP=10,TRC=1;

The actual output is 3034566.

In essence, we truncated the first digit of the extension number for outgoing calls to public networks.