Wednesday, June 17, 2009

CCS Call Processor

Once again another run-in with Call Centre Supervisor. Upon uninstalling CCS and deleting the directory and doing a brand new install of CCS, when starting CCS manually the Call Processor application opens momentarily before closing again. Bear in mind that the Aladdin driver provided does not work for the HASP. So I loaded the correct driver and canncelled the setup of the CCS initiated install. Apparently this was the fault. When (re)installing CCS, the following worked for me:

1. Uninstall CCS via the Control Panel -> Add remove Programs.
2. Delete the CCS directory in Program Files\Ericsson.
3. Install the HASP GUI Runtime driver (downloaded from their site).
4. Run the CCS install, including the Aladdin driver install.
5. Restart computer.

All should start up fine.

No comments: