The problem experienced was that whilst an operator is searching the directory (DS-Win), the AC Win Attendant Console would automatically be focused on when a new call appeared.
The manual says such behaviour is not possible, but maybe mine is a bit out of date. The following will disable such functionality.
1. Start menu -> AC Win Configuration -> Section = SBCWinUI -> GetFocusOnRingingCall = 0
2. AC Win Console -> Administration -> Enter Admin password -> Call Control Window Settings: Untick the box "Restore Minimized HiPath..." box.
Wednesday, January 18, 2017
Monday, January 16, 2017
DHCP options for MItel SIP phones on a Mivoice Office 400
When using an external DHCP server. Procedure is very simple:
Define vendor class.
Set predefined options (String, Code=02)
Set scope options: 1.2.3.4 (Substitute 1.2.3.4 with the PBX IP).
No specifying of HTTPS / FTP / TFTP needed
The above will setup Option 66 on a Microsoft server.
Define vendor class.
Set predefined options (String, Code=02)
Set scope options: 1.2.3.4 (Substitute 1.2.3.4 with the PBX IP).
No specifying of HTTPS / FTP / TFTP needed
The above will setup Option 66 on a Microsoft server.
Thursday, January 12, 2017
MiVo 400 Internal Phonebook on 6863i
The MiVoice 400 and Mitel SIP phones have the internal directory (phonebook) working out of the box.
It is a bit trickier to find the phonebook on the 6863i...:
1. Press Call List button.
2. Press 2 (or scroll to Directory Lookup and Enter)
3. Dial 1 (or scroll to Quick Dial and Enter). This is where you can do numeric to alpha dialing.
4. Or dial 2 (scroll to Name and Enter). Here you can enter the inital letters of a name and search.
It is a bit trickier to find the phonebook on the 6863i...:
1. Press Call List button.
2. Press 2 (or scroll to Directory Lookup and Enter)
3. Dial 1 (or scroll to Quick Dial and Enter). This is where you can do numeric to alpha dialing.
4. Or dial 2 (scroll to Name and Enter). Here you can enter the inital letters of a name and search.
 |
| Call List button |
Thursday, December 1, 2016
Friday, October 21, 2016
WinFiol History
Create the following directories:
C:\Program Files\Ericsson\Service Assistant Manager\Winfiol\CmdFiles
C:\Program Files\Ericsson\Service Assistant Manager\Winfiol\MacFiles
C:\Program Files\Ericsson\Service Assistant Manager\Winfiol\MsgFiles
C:\Program Files\Ericsson\Service Assistant Manager\Winfiol\ScdFiles
Activating history in WinFiol:
Options -> Preferences -> Miscellaneous -> Input Window: Chronological List = Ticked
Click OK.
C:\Program Files\Ericsson\Service Assistant Manager\Winfiol\CmdFiles
C:\Program Files\Ericsson\Service Assistant Manager\Winfiol\MacFiles
C:\Program Files\Ericsson\Service Assistant Manager\Winfiol\MsgFiles
C:\Program Files\Ericsson\Service Assistant Manager\Winfiol\ScdFiles
Activating history in WinFiol:
Options -> Preferences -> Miscellaneous -> Input Window: Chronological List = Ticked
Click OK.
Thursday, October 20, 2016
Mitel MX-ONE VAD/CNG/Silence Suppression
To determine if "Silence Suppression" is activated:
~>sip_route -print -profile Default | grep MediaSendCN
MediaSendCN: yes
Surprised to see it is set to yes? So was I. Documentation regarding the MGU pointedly states that VAD/CNG (Voice Activity Detection / Comfort Noise Generation) negatively impacts voice quality, but does improve DSP resource usage.
To fix:
1. Edit the appropriate profile to "no"
2. Restart SIPLP
3. sip_route -print -profile Default | grep MediaSendCN
An alternative is to edit VARC parameter D7, but the recommendation is editing the sip trunk profile.
~>sip_route -print -profile Default | grep MediaSendCN
MediaSendCN: yes
Surprised to see it is set to yes? So was I. Documentation regarding the MGU pointedly states that VAD/CNG (Voice Activity Detection / Comfort Noise Generation) negatively impacts voice quality, but does improve DSP resource usage.
To fix:
1. Edit the appropriate profile to "no"
2. Restart SIPLP
3. sip_route -print -profile Default | grep MediaSendCN
An alternative is to edit VARC parameter D7, but the recommendation is editing the sip trunk profile.
Monday, July 25, 2016
MVO400 LDAP search
To be able to test the MVO400 (A470) LDAP directory from the command line, use the ldapsearch utility.
Basic syntax: ldapsearch host base filter
Example 1 (List all extension numbers where the name starts with "B"):
ldapsearch -xh 192.168.10.5 -b 'dc=pbxnameservice,dc=pbx.local' '(|(sn=B*)(telephonenumber=*))' -LLL
Example 2 (List entire directory - no filter):
ldapsearch -xh 192.168.10.5 -b 'dc=pbxnameservice,dc=pbx.local' -LLL
Therefore, a PHP page or similar method can be used to do a live search of the PBX's directory book. If a user name or password is needed, create a user account with LDAP Authorization profile.
Basic syntax: ldapsearch host base filter
Example 1 (List all extension numbers where the name starts with "B"):
ldapsearch -xh 192.168.10.5 -b 'dc=pbxnameservice,dc=pbx.local' '(|(sn=B*)(telephonenumber=*))' -LLL
Example 2 (List entire directory - no filter):
ldapsearch -xh 192.168.10.5 -b 'dc=pbxnameservice,dc=pbx.local' -LLL
Therefore, a PHP page or similar method can be used to do a live search of the PBX's directory book. If a user name or password is needed, create a user account with LDAP Authorization profile.
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