OneBox Automated Attendant

The following problem has arisen on an MX-ONE OneBox solution. The client wants a general message to be played that can be heard  by both internal and external parties. No problem regarding extrnal parties - they are diverted to from the main ring extension to the OneBox huntgroup and receive the message no problem. However, internal calls that have are mailbox subscribers are presented with mailbox features, and not the announcement.

To bypass this, we activated a mailbox on the primary ring extension. In the mailbox settings for this subscriber we used the ESP feature under the Answering tab, selected the Call Processor that played the Auto Attendant and ticked the Active checkbox.

Thus any call presented to the main incoming extension would be diverted to OneBox. OneBox thinks that since the call has been diverted from a subscriber extension, all callers want to leave a message and it runs the mailbox settings. Since we have activated the ESP feature, running mailbox settings actually just means continuing on towards the announcement.

External call --> Extension --divert--> OneBox ---> Mailbox of extension xxxx --> Run CSP yyyy

Internal call --> Extension --divert--> OneBox ---> Mailbox of extension xxxx --> Run CSP yyyy

Now we have a common announcement for all parties.