So I have this call centre I have to setup with all the bells and whistles...except for an IPU. Yup, all connection to the PABX is via V.24 - bear in mind this is CCS and BLink, therefore each of them require a V.24 connection. If you are having difficulty setting up the BLink part, have no fear as there is a discrepancy between the documentation available. Setup that worked with me (CPU-D5, R16):
11: O&M Centre with RASC and MS or CTI
1: US-ASCII
19200 baud
0: Master
CTI
Also while setting up CCA, I could not get it to read the CCS database - I was pointing it to the wrong directory. Make use of the directory C:\Program Files\Ericsson\CCSv4\Config.
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